Network Coverage Success Story
公司规模
11-200
地区
- America
国家
- United States
产品
- Continuum Command
- Continuum Fortify
- Continuum Recover
- Continuum Assist
技术栈
- Remote Monitoring and Management (RMM)
- Security Operations Center (SOC)
- Network Operations Center (NOC)
- Backup and Disaster Recovery (BDR)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 网络安全和隐私 - 安全合规
- 功能应用 - 远程监控系统
- 基础设施即服务 (IaaS) - 备份与恢复
适用行业
- Professional Service
适用功能
- 商业运营
- 质量保证
用例
- 网络安全
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
关于客户
Network Coverage is a U.S.-based company that ventured into managed services in 2011. Initially, the company faced significant challenges with its Remote Monitoring and Management (RMM) solution, which was crucial for helping its small team keep up with customer needs. The company struggled with unresponsive vendors and unreliable solutions that failed to provide advance warnings or alerts for server or hard drive failures. This situation made it difficult to control labor costs and maintain reasonable profit margins under their fixed-rate pricing model. Network Coverage sought a more reliable and proactive solution to ensure customer satisfaction and business growth.
挑战
When Network Coverage transitioned to managed services in 2011, they faced significant challenges with their Remote Monitoring and Management (RMM) solution. The company struggled with constant reactive firefighting due to unresponsive vendors and unreliable solutions that failed to provide advance warnings or alerts for server or hard drive failures. This situation made it difficult to control labor costs and maintain reasonable profit margins under their fixed-rate pricing model. The lack of proactive problem resolution and the need for a more reliable RMM solution were critical issues that needed addressing to ensure customer satisfaction and business growth.
解决方案
Network Coverage discovered Continuum and decided to trial Continuum Command in their internal environment. The immediate detection and automatic remediation of issues convinced them of the solution's reliability. They soon adopted a comprehensive Continuum solution set, including Continuum Command for RMM, Continuum Fortify for security, and Continuum Recover for backup and disaster recovery. The integration across these solutions provided a single pane of glass for easy problem identification and resolution. Additionally, Network Coverage hired a Tier 3 engineer within the Continuum NOC as part of their team, further enhancing their service capabilities.
运营影响
数量效益
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