Network Coverage Success Story
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Continuum Command
- Continuum Fortify
- Continuum Recover
- Continuum Assist
Tech Stack
- Remote Monitoring and Management (RMM)
- Security Operations Center (SOC)
- Network Operations Center (NOC)
- Backup and Disaster Recovery (BDR)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Functional Applications - Remote Monitoring & Control Systems
- Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Cybersecurity
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Network Coverage is a U.S.-based company that ventured into managed services in 2011. Initially, the company faced significant challenges with its Remote Monitoring and Management (RMM) solution, which was crucial for helping its small team keep up with customer needs. The company struggled with unresponsive vendors and unreliable solutions that failed to provide advance warnings or alerts for server or hard drive failures. This situation made it difficult to control labor costs and maintain reasonable profit margins under their fixed-rate pricing model. Network Coverage sought a more reliable and proactive solution to ensure customer satisfaction and business growth.
The Challenge
When Network Coverage transitioned to managed services in 2011, they faced significant challenges with their Remote Monitoring and Management (RMM) solution. The company struggled with constant reactive firefighting due to unresponsive vendors and unreliable solutions that failed to provide advance warnings or alerts for server or hard drive failures. This situation made it difficult to control labor costs and maintain reasonable profit margins under their fixed-rate pricing model. The lack of proactive problem resolution and the need for a more reliable RMM solution were critical issues that needed addressing to ensure customer satisfaction and business growth.
The Solution
Network Coverage discovered Continuum and decided to trial Continuum Command in their internal environment. The immediate detection and automatic remediation of issues convinced them of the solution's reliability. They soon adopted a comprehensive Continuum solution set, including Continuum Command for RMM, Continuum Fortify for security, and Continuum Recover for backup and disaster recovery. The integration across these solutions provided a single pane of glass for easy problem identification and resolution. Additionally, Network Coverage hired a Tier 3 engineer within the Continuum NOC as part of their team, further enhancing their service capabilities.
Operational Impact
Quantitative Benefit
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