NETSCOUT 帮助北美金融服务机构转变技术和客户体验
公司规模
1,000+
地区
- America
国家
- Canada
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliance
- vSTREAM virtual appliances
- NSX Edition of vSTREAM
- nGenius 5000 Series packet flow switch
技术栈
- VMware
- Microsoft’s SKYPE for Business
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 远程协作
- 服务备件管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
该客户是一家大型金融服务机构，是北美最大的金融服务机构之一。该机构拥有 40,000 多名员工，分布在数百家分支机构和数千台 ATM 机上，为整个地区的 500 多万会员和客户提供服务。除了个人和商业零售银行业务外，该机构还拥有子公司，提供人寿和健康保险、财产和意外伤害保险、房地产、财富管理和经纪等产品和服务。最近，该机构启动了一个重大的数字化转型项目，这需要重新关注其环境（本地和云端）的端到端可视性。
挑战
该金融机构正在进行一项为期多年的数字转型项目，旨在彻底改变向最终用户提供服务的方式。这包括将部分基础设施服务迁移到 Cologix 和 Equinix，以满足部分数据中心和基础设施需求。他们还选择了 VMware 作为虚拟化战略的一部分，使新的、有利于客户的应用程序和服务的部署更快、更灵活。软件即服务解决方案（例如用于语音通信的 Microsoft SKYPE for Business）也已成为这一变革的一部分。作为该项目的一部分，容量规划和性能监控等活动从第三方供应商内部采购，并由 NetOps 团队接管。为满足这些需求，需要准确的端到端可视性来支持服务保证，这成为优先事项。鉴于多云环境的复杂性不断增加，这被视为成功迁移的重要组成部分。
解决方案
为了应对这些挑战，该组织求助于 NETSCOUT®。NetOps 团队部署了 nGeniusONE 服务保证平台，以及 InfiniStreamNG 设备、vSTREAM 虚拟设备和 NSX 版 vSTREAM 作为数据源。部署了 nGenius 5000 系列数据包流交换机，以提供对数据包数据的访问，从而为 InfiniStreamNG 设备和其他监控工具提供整个数据中心的按需可视性。InfiniStreamNG 软件和硬件设备战略性地部署在数据中心和其他位置，例如托管云网关的共置设施。NSX 版 vSTREAM 虚拟设备用于在软件定义的数据中心中提供对 VMware NSX 环境的东西向可视性。这种虚拟化层的可视性使 NetOps 能够在将关键应用程序迁移到环境中时锁定它们，以确保迁移前后的一致性能。
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