Nationwide 彻底改变了移动银行业务
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Mobile Banking App
- Quick Balance
- Impulse Saver
技术栈
- iOS
- Android
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Brand Awareness
技术
- 功能应用 - 远程监控系统
适用行业
- 金融与保险
适用功能
- 销售与市场营销
- 商业运营
用例
- 远程资产管理
- 零售店自动化
服务
- 软件设计与工程服务
- 系统集成
关于客户
Nationwide 是英国领先的金融机构。它拥有庞大的客户群，提供广泛的金融服务。该公司拥有强大的数字业务，是移动银行业务的先驱，是 2000 年英国第一家推出移动平台的银行。然而，随着技术的快速发展和客户期望的不断提高，Nationwide 认识到需要重新审视其现有平台的功能。该公司的多渠道转型战略促成了适用于 Android 和 iOS 设备的新型移动银行应用程序的开发。自推出以来，该应用程序不断得到增强，以提供新的市场领先功能，使 Nationwide 在移动应用程序市场中脱颖而出。
挑战
英国领先的金融机构 Nationwide 意识到需要跟上移动银行领域的竞争。竞争对手移动银行产品的成功意味着，无论是在渠道成本还是数字声誉方面，该协会的竞争差距都在不断扩大。从本质上讲，竞争对手更成功地拓宽了渠道，允许低价值交易转移到移动银行，从而释放其分支机构以进行更高价值的中介或受监管交易和销售。Nationwide 意识到，互联网渠道的重新设计为 Nationwide 提供了完美的基础，可以提供具有竞争力、可扩展、高性能且优雅的移动银行解决方案，因此 Nationwide 推出了移动银行计划，向市场提供其下一个数字渠道产品。
解决方案
Nationwide 与 IBM 签订了固定价格、多分包商协议，由 IBM 承担移动银行的全部项目管理责任。IBM 团队需要提供项目领导、管理和创新，以确保解决方案不仅能满足当前需求，而且还能嵌入支持协会未来发展的技术能力。为了启动移动银行，IBM 最初设立了一个为期三周的研讨会和评审会议计划，以涵盖该计划的关键方面。这是解决方案阶段，基于其加速交付方法的重复使用。该团队从一开始就让现有和潜在的 Nationwide 成员参与进来，采用现有的互联网银行功能并生成移动银行的要求。这提供了极其快速的参与和宣传，确保所有开发都与成员的需求非常紧密地结合在一起。这种方法 — 将成员放在首位 — 贯穿了整个为期八个月的移动银行项目。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”
