全国股份制商业银行利用 nGeniusONE 提高业务服务可用性
公司规模
1,000+
产品
- nGeniusONE® Service Assurance platform
- COTS-based ISNG software
- vSCOUT™ virtual appliance
技术栈
- Service Assurance platform
- Virtual Appliances
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 网络安全
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 网络安全
- 预测性维护
服务
- 系统集成
- 测试与认证
关于客户
这家股份制商业银行在全国一百多个城市拥有一千多家分支机构和网点，全国网络覆盖率超过 100%。该银行拥有超过 2500 万客户，收入超过 500 亿美元，专注于持续改进和创新显然是其成功的秘诀。作为一家依赖每天成功和准确处理数百万笔金融交易的企业，服务保障对该组织而言至关重要。
挑战
该银行面临的最大挑战是缺乏对网络和应用层面的关键业务应用和服务的可视性。NetOps 团队负责监控数百条虚拟链路，但没有设置警报来通知他们其中一条链路是否出现问题。他们负责数百个业务应用，但没有主动监控或警报应用程序性能。其中许多业务应用对于创收或留住客户至关重要，有些用于与第三方支付处理器互连或执行其他金融交易。当这些应用的性能下降时，用户体验会受到影响，而 IT 部门直到最终用户投诉才意识到这一点。安全性也是银行关注的问题，因为他们努力寻找方法来识别未经授权的网络访问尝试。
解决方案
NetOps 团队在 NETSCOUT 认证的设备上部署了基于 COTS 的 InfiniStreamNG 软件，以提供经济高效的端到端生产环境可视性。vSCOUT 虚拟设备部署在“蜜罐”中，以吸引和收集试图访问业务服务的未经授权的流量，并将流量转发以进行更深入的分析。这些数据源生成的智能数据由 nGenius 服务保证平台转换为更智能的分析。这些分析从丰富的线路数据中提取，显示在数十个自定义服务仪表板中，一目了然地显示数百个关键业务应用程序和服务。警报配置为在服务开始降级时主动通知 NetOps 团队。这使他们能够立即采取行动并在问题影响客户之前主动解决问题。
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