MX Logistics Enables Customer Visibility and Improves Operational Efficiency with Rose Rocket
公司规模
Large Corporate
地区
- America
国家
- Canada
- United States
- Mexico
产品
- Rose Rocket TMS
- Rose Rocket Customer Portal
技术栈
- Cloud-based Implementation
- Google Search Integration
- QuickBooks Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 功能应用 - 运输管理系统 (TMS)
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 运输
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 供应链可见性(SCV)
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
MX Logistics is a subsidiary of Minimax Express Transportation Inc., a next-day, LTL, and TL trucking company servicing Ontario, Quebec, and all of Eastern Canada. As a full-service brokerage firm, MX Logistics has worldwide routes and strong partnerships in Canada, the U.S., and Mexico. The company specializes in freight brokerage and aims to provide superior customer service and operational efficiency.
挑战
For Albert Renaud of MX Logistics, the dilemma with their old TMS software was the lack of visibility for customers into their freight, compared to the experience available for consumer deliveries. As the Director of Logistics, he felt frustrated for his customers and sought a new TMS that could provide better visibility and control. The goal was to distinguish MX Logistics among other brokerage firms and use the new TMS as a selling feature to attract new customers.
解决方案
Rose Rocket’s Customer Portal provided on-demand visibility into freight for MX Logistics' customers. The portal allowed customers to view rates, order statuses, and documents at their convenience, offering a self-service element. MX Logistics could upload updates from their carriers into their TMS, enabling customers to check in through their secure portal. The portal also featured easy-to-use order and spot quote functionality, and a live-chat feature for customer inquiries. The minimal setup required for customers further enhanced the user experience, allowing MX Logistics to quickly onboard new clients and expand their business relationships.
运营影响
数量效益
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