公司规模
1,000+
国家
- United States
产品
- Spectra2 Virtual Edition for IP Communications
技术栈
- Unified Communications
- Hybrid Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 混合云
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 网络安全
- 远程协作
服务
- 系统集成
关于客户
这家全球金融服务公司拥有超过 1.5 万亿美元的资产,为商业和消费者领域提供各种产品和服务。为了向客户提供业界领先的服务,该公司走在了使用统一通信来提升客户体验的前沿。此外,该公司还使用统一通信来简化内部业务流程并缩短响应时间。
挑战
该组织负责部署复杂的语音和视频通信。仅 UC 和呼叫中心应用程序就来自四家不同的供应商。该部署服务于多个位置,并分布在混合云环境中。当出现问题时,解决问题的第一步往往是各个应用程序和网络提供商之间互相指责。虽然该组织需要让供应商对问题负责,但依靠他们来确定根本原因是有问题的。首先,诊断比必要的时间更耗时。其次,提供诊断问题所需的网络访问级别引发了安全问题。
解决方案
为了应对这些挑战,该组织采用了 NETSCOUT 的 Spectra2 解决方案。NETSCOUT 的 Spectra2 解决方案有助于消除下一代通信的主要痛点。对于该组织而言,这意味着快速找到问题的根本原因,而无需猜测。使用 Spectra2,员工工程师可以通过生成语音呼叫来重现问题场景,这些呼叫可复制导致意外掉线、语音质量差或连接失败的情况。通过重现导致问题的事务,可以快速识别根本原因。
运营影响
数量效益
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