Multinational Financial Services Corporation Gains Control of their Unified Communications Infrastructure with NETSCOUT
Company Size
1,000+
Country
- United States
Product
- Spectra2 Virtual Edition for IP Communications
Tech Stack
- Unified Communications
- Hybrid Cloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Remote Collaboration
Services
- System Integration
About The Customer
This global financial services company, with over $1.5 trillion in assets, offers a wide variety of products and services to commercial and consumer segments. Wanting to provide customers industry-leading access to services, the company is at the forefront of using Unified Communications to enhance customer experience. Additionally, the company uses Unified Communications to streamline internal business processes and improve response time.
The Challenge
The organization is responsible for a complex voice and video communications deployment. The UC and Call Center applications alone come from four different vendors. The deployment serves multiple locations and is spread across a Hybrid Cloud environment. When issues occurred, the first step in problem resolution was too often finger pointing between the various application and network providers. While the organization needed to hold vendors accountable for issues, relying on them to determine a root cause was problematic. First, diagnosis was more time consuming than necessary. Second, supplying the level of network access required to diagnose problems raised security concerns.
The Solution
In order to address these challenges, the organization turned to NETSCOUT’s Spectra2 solution. NETSCOUT’s Spectra2 solution helps eliminate the major pain points with next generation communications. For this organization, that means finding the root cause of problems quickly and without the guesswork. Using Spectra2, staff engineers can recreate problem scenarios by generating voice calls that replicate the conditions that resulted in an unexpected call drop, poor voice quality, or a failure to connect. By recreating the transaction that caused a problem, the root cause is rapidly identified.
Operational Impact
Quantitative Benefit
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