Mountain High Potato & Onion Inc. is improving efficiency and customer service with MacroPoint and Real Time Freight Integration
公司规模
SME
地区
- America
国家
- United States
产品
- MacroPoint
- Real Time Freight
技术栈
- ELD/GPS Device
- Transportation Management System (TMS)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 网络与连接 - 蜂窝
适用行业
- 食品与饮料
- 运输
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 资产跟踪
服务
- 系统集成
关于客户
Mountain High Potato & Onion Inc., headquartered in Keizer, OR, provides produce to wholesalers and retailers throughout North America. The company’s product originates mainly in Oregon, Washington and Idaho and is hauled in refrigerated trailers by for-hire carriers and owner-operators. Freight brokers arrange the majority of the 75 loads hauled each week.
挑战
To enhance the quality of its customer service, Mountain High Potato & Onion needed to enable an automated load tracking solution that would provide accurate information without relying on verbal communication.
解决方案
Mountain High Potato & Onion now requires MacroPoint load tracking software through its integration with Real Time Freight on nearly all hauls handled by brokers, carriers or owner-operators. The company receives exception reports, triggered by pre-set time and location parameters in MacroPoint that indicate if a truck will miss its scheduled delivery time and also tracks loads by logging into the MacroPoint portal. MacroPoint’s integration with the Real Time Freight enables freight tracking as a seamless solution for Mountain High Potato & Onion, providing visibility into the location of its freight directly into the transportation management system.
运营影响
数量效益
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