Morris Area Paratransit System (MAPS)
地区
- America
国家
- United States
产品
- Ecolane Reporting System
- Ecolane DRT
- Ecolane Touch Screen MDT
技术栈
- Android Tablets
- Turn-by-turn Navigation
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
The Morris Area Paratransit System (MAPS) is a transportation service provider operating in Morris County, United States. The service is designed to cater to the unique needs of the county, which includes both urban and rural areas. MAPS aims to provide efficient and reliable transportation services to its users, which include a diverse range of passengers such as the elderly, disabled, and those without access to private transportation. The organization is committed to improving its operational efficiency and customer satisfaction by leveraging modern technology solutions.
挑战
The Morris Area Paratransit System (MAPS) faced several operational challenges. They were still using paper manifests, which made it difficult to operate efficiently and streamline internal operations. The unique geography of Morris County, which includes both urban and rural areas, required a system that could map out different areas effectively. Additionally, they needed to break out different funding sources and required software that was easy to use. Another critical need was the integration of tablets in their vehicles to modernize their operations.
解决方案
To address these challenges, MAPS implemented the Ecolane Reporting System along with an ADHOC reporting tool. The Ecolane DRT software was used to completely automate scheduling and dispatching, significantly improving operational efficiency. Additionally, the Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, was deployed on Android tablets in their vehicles. This solution allowed MAPS to do more miles and report rural miles more accurately, thereby meeting their unique geographic needs. The integration of these technologies streamlined their operations and provided a more user-friendly experience for their staff.
运营影响
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