Morris Area Paratransit System (MAPS)
Region
- America
Country
- United States
Product
- Ecolane Reporting System
- Ecolane DRT
- Ecolane Touch Screen MDT
Tech Stack
- Android Tablets
- Turn-by-turn Navigation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The Morris Area Paratransit System (MAPS) is a transportation service provider operating in Morris County, United States. The service is designed to cater to the unique needs of the county, which includes both urban and rural areas. MAPS aims to provide efficient and reliable transportation services to its users, which include a diverse range of passengers such as the elderly, disabled, and those without access to private transportation. The organization is committed to improving its operational efficiency and customer satisfaction by leveraging modern technology solutions.
The Challenge
The Morris Area Paratransit System (MAPS) faced several operational challenges. They were still using paper manifests, which made it difficult to operate efficiently and streamline internal operations. The unique geography of Morris County, which includes both urban and rural areas, required a system that could map out different areas effectively. Additionally, they needed to break out different funding sources and required software that was easy to use. Another critical need was the integration of tablets in their vehicles to modernize their operations.
The Solution
To address these challenges, MAPS implemented the Ecolane Reporting System along with an ADHOC reporting tool. The Ecolane DRT software was used to completely automate scheduling and dispatching, significantly improving operational efficiency. Additionally, the Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, was deployed on Android tablets in their vehicles. This solution allowed MAPS to do more miles and report rural miles more accurately, thereby meeting their unique geographic needs. The integration of these technologies streamlined their operations and provided a more user-friendly experience for their staff.
Operational Impact
Quantitative Benefit
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