公司规模
1,000+
地区
- America
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius Packet Flow Switch
技术栈
- Adaptive Service Intelligence
- TruView
- OptiView XG
- OneTouch AT Network Assistant
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 数据科学服务
- 系统集成
关于客户
客户是一家大型拉丁美洲银行,在全国拥有 500 多家零售分支机构,资产超过 88 亿美元。该银行为客户提供银行、保险、消费者和金融服务。数千名员工不知疲倦地工作,以确保客户获得顺畅可靠的银行服务。该银行数百家分支机构中的许多都位于偏远的农村地区,这些地区的消费者没有其他选择来获得这些重要服务,这使得该银行的服务显得更加重要。该银行的员工和客户,尤其是地理位置分散的分支机构的员工和客户,依靠网络连接和语音系统来及时完成重要交易。
挑战
该银行时常出现服务质量下降和中断,这对客户体验产生了负面影响,并损害了银行的服务声誉。IT 团队面临着实现服务保障的巨大压力,但他们的工具无法在用户受到影响之前检测和解决问题。他们发现自己处于被动地位,依靠过时的工具来尝试发现问题的根源。网络、应用程序和统一通信 (UC) 团队认识到需要更加主动和协作,因为他们都参与了解决问题的根本原因,但没有轻松协作所需的数据。
解决方案
为了克服网络监控挑战,该银行向 NETSCOUT 求助。该银行实施了由自适应服务智能 (ASI) 提供支持的 nGeniusONE 服务保证平台,以及 InfiniStream 设备和 nGenius 数据包流交换机。部署这些解决方案是为了在关键服务问题影响业务之前快速识别、隔离和缓解这些问题。通过将高价值有线流量转换为“智能数据”,nGeniusONE 解决方案提供了智能分析,以确保安全性、管理风险、促进卓越决策,并通过自动化和普遍部署提高服务性能。该银行的 IT 团队在金融机构的数据中心实施了 nGeniusONE 解决方案,依靠服务仪表板和工作流主动检测并在服务降级发生时通知他们。
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