Lyft 的生产力提升：利用 Gem 实现高效招聘
适用行业
- 水泥
- 运输
适用功能
- 物流运输
- 采购
用例
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Lyft 是一家成立于 2012 年的按需交通公司，其使命是“用世界上最好的交通改善人们的生活”。该公司开发并运营 Lyft 移动应用程序，提供乘车共享、踏板车、自行车共享和食品配送等服务。 Lyft目前是美国第二大拼车公司，占据约三分之一的市场份额。该公司最近将部分员工和资源从招聘职能转移到采购部门，认识到漏斗顶部招聘工作的重要性。他们聘请杰伊·帕特尔 (Jay Patel) 担任技术采购经理，以帮助发展采购团队。
挑战
Lyft 是一家领先的按需运输公司，在招聘过程中面临着重大挑战。该公司缺乏统一的电子邮件跟进解决方案，导致需要进行大量手动工作才能将潜在客户纳入申请人跟踪系统 (ATS)、交叉引用和查找电子邮件。由于缺乏招聘指标的可见性，这种低效率变得更加严重，使得优化招聘流程变得困难。该公司认识到漏斗顶部招聘工作的重要性，并决定加大采购力度。他们聘请杰伊·帕特尔 (Jay Patel) 担任技术采购经理，以帮助发展采购团队。然而，Jay 坚持使用 Gem（他在 Dropbox 之前的工作中发现不可或缺的工具）来简化招聘流程。
解决方案
Lyft 采用了强大的招聘工具 Gem 来简化其招聘流程。借助 Gem，采购人员和招聘人员可以设置并忘记序列，而不是发送一次性电子邮件，从而显着提高每项资源的生产力。团队还可以一键将潜在客户上传到他们的 ATS，查看潜在客户与团队互动的完整历史记录，并使用 Gem 找到的电子邮件地址进行外展。这不仅节省了时间，还为他们的外展活动提供了宝贵的背景。此外，Gem 的分析允许团队成员通过多种方式从其数据中获取价值。他们可以跟踪开放率和回复率，以获得外展的最佳实践，招聘人员可以利用通过率来优化他们的招聘渠道。事实证明，Gem 在多元化招聘方面的价值无可估量，帮助 Lyft 实现了雄心勃勃的多元化目标。
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