Logistics Provider Closes More Business, Develops Stronger Customer Relationship
公司规模
Mid-size Company
地区
- America
- Europe
国家
- United States
- Belgium
产品
- E2open Transportation Management Application
技术栈
- XML-based API
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 功能应用 - 运输管理系统 (TMS)
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 化学品
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 补货预测
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
A global logistics and transportation service provider (LSP) for the chemical and process industries works with a network of carriers and provides managed logistics, third-party and consulting services to clients such as Procter & Gamble, BASF® Chemtura® and Dial Corporation. With nearly 300 employees, the company is headquartered in Connecticut and has offices in North Carolina, New Jersey and Belgium. The LSP was looking to expand its global operations and, with its international customer base growing, the company also recognized it needed to automate its contract management and pricing process.
挑战
In thinking about what the company would need to meet its growth objectives, the logistics team realized the current process itself created a clear barrier to growth because it wasn’t scalable. Essentially, the team needed to manually look up contract and rate data for each new transaction. “We are expanding our business into international markets, adding new contracts and rates, and therefore needed a fully automated process that allowed us to handle more quoting without having to hire additional staff,” said the company’s SVP of Global Marine and International Logistics Services. Additionally, the growing company wanted to upgrade its service offerings by integrating an automated system into its own solution platform that would allow its customers, with little or no experience in pricing, to compare full bottom-line rates across multiple service contracts on their own.
解决方案
After a comprehensive vendor evaluation, the logistics provider selected a transportation management application from E2open to automate its contract management process and provide its customers with flexible and competitive routing and rate options for international shipments. This web-based application manages costs, automatically generates quotes and proposals and helps companies comply with tariff filing requirements. The logistics provider chose a platform that would enable the company to centrally manage its ocean service contracts, describing every term with a powerful rules engine to create “calculable contracts.” The platform looks at various options for route combinations in conjunction with potential tariffs that would apply if those routes were selected. This empowers users with little or no experience in pricing to compare full bottom-line rates across multiple service contracts, modes of transport, routings and service levels. The logistics provider also integrated the E2open transportation management application with its own branded platform using an XML-based application programming interface (API). This allows users to check an ocean rate stored in the E2open platform without leaving the logistics provider’s system.
运营影响
数量效益
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