领先的全球金融服务公司通过 NETSCOUT 确保统一通信服务的高性能
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius UC Server
- nGenius Lync Data Collector
技术栈
- Unified Communications
- Microsoft Lync
- SIP Trunking
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - 软件定义网络
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 监管合规监控
- 远程协作
- 远程控制
服务
- 系统集成
- 测试与认证
关于客户
这家领先的全球金融服务公司为超过 2000 万个人和机构客户提供投资服务，包括开放式共同基金、退休计划、投资组合指导和经纪服务。该公司拥有超过 35,000 名员工，管理的资产达 1.5 万亿美元，是世界上最大的金融机构之一。尽管该基金公司分布在全球各地，但其 40 多个公司业务和 140 家小型经纪办事处中的大多数都位于美国。这家金融服务公司的成功取决于最新的定价、可靠的高性能通信和卓越的客户服务。所有通信不仅受萨班斯-奥克斯利法案 (SOX) 的联邦监管以确保准确性，而且投资者和员工必须全天候访问。该公司依靠其服务交付基础设施来确保金融交易的交付以及内部和面向客户的应用程序和服务的可靠性。
挑战
这家金融服务公司正在大规模部署多供应商统一通信 (UC)。通过多步骤流程向 40 多个运营中心提供先进的实时通信服务，可以节省成本、缩短交易时间并提高效率。负责实施的主要利益相关者的主要关注点是成功部署和投资保护；最大限度地降低拥有成本也很重要。IT 管理层要求运营团队制定视频质量项目路线图，其中概述了影响该计划的流程、工具集和障碍。目标是让视频团队将当前的被动流程发展为主动流程，以识别、通知、排除故障和解决视频质量问题。
解决方案
该公司之所以选择 nGenius UC Server，是因为它能够独立于端点、中点或供应商特定数据来分析语音和视频性能。在测试阶段，IT 团队发现 nGenius UC Server 检测到了几个影响其互联网协议电话 (IPT) 性能和可靠性的问题。nGenius UC Server 提供了运营工具来管理公司 UC 网络内的服务交付。通过实时监控语音和视频呼叫，nGenius 解决方案提供了 UC 性能的全面可见性，并主动识别了违反预定质量控制阈值的呼叫。面向服务的工作流程有助于有效地分类 UC 服务性能下降的根源并修复问题。通过利用 nGenius UC Server 提供的历史报告，视频质量项目团队能够查看呼叫历史记录以协助调查，并为包括用户组和运营团队在内的主要利益相关者提供与业务相关的 IP 语音 (VoIP) 性能报告。
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