领先的金融公司在跨国运营中最大程度地利用 NETSCOUT 服务边缘监控
公司规模
1,000+
地区
- America
- Others
国家
- Other
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG smart visibility sources
技术栈
- VPN
- Citrix Virtual Desktop Infrastructure
- Wi-Fi network
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
该客户是一家近一个世纪以来一直为其机构和个人投资者提供值得信赖的金融服务指导的公司。即使在充满挑战的全球服务交付环境中，该公司仍通过有机增长和战略收购相结合的方式在 COVID-19 期间扩大了金融业务。多年来，信息技术 (IT)“高级用户”一直使用 NETSCOUT 实时监控本地办公地点使用的业务服务，从而确保数据中心和网络服务的性能。
挑战
由于业务扩展和远程员工转型，该公司面临服务边缘可视性缺口。这些服务边缘包括客户端边缘、网络边缘和数据中心服务边缘。客户端边缘是扩展的虚拟专用网络 (VPN) 和 Citrix 虚拟桌面基础架构 (VDI) 部署，支持从公司设施转移到在家办公 (WFH) 环境的数千名金融服务专业人士。网络边缘已扩展到包括通过收购添加的公司网络，该网络需要与公司的基础设施合并。数据中心服务边缘包括不断扩展的 Equinix 共置 (Co-lo) 设施组合和不断发展的内部运营。IT 团队还负责更好地了解公司的市场数据馈送环境。
解决方案
该公司求助于 NETSCOUT 来解决其服务边缘可视性和最终用户体验问题。他们扩展了基础设施监控方法，以全面可视化其扩展的服务边缘环境，无论问题是发生在远程边缘、网络还是数据中心服务边缘。他们依靠 nGeniusONE 对服务质量 (QoS) 标记的分析来确定此端到端服务环境中的问题是涉及网络或 WFH 环境问题、扩展的 Wi-Fi 环境中的问题还是支持所有员工的统一通信环境的问题。他们通过部署 InfiniStreamNG (ISNG) 2600 设备来解决远程办公室员工报告的应用程序性能问题，该设备专门用于捕获远程网络边缘的网络流量数据包，以便实时转换为 NETSCOUT 智能数据。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”
