Leading Financial 确保通过 VPN 为虚拟桌面基础架构用户提供优质体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
技术栈
- Virtual Desktop Infrastructure (VDI)
- Virtual Private Network (VPN)
- Citrix technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 系统集成
关于客户
这家总部位于美国的银行为全球 7000 多万客户提供金融、保险、投资、抵押和贷款服务。该银行的员工精通技术，利用一套业务应用程序来支持客户越来越喜欢的金融交易数字平台。该银行是 nGeniusONE 的长期客户，整个企业的信息技术 (IT) 团队都使用 NETSCOUT 智能可视性和实时分析来主动监控、故障排除和服务保证。
挑战
该银行的 IT 团队长期以来一直在监控其虚拟专用网络 (VPN) 的整体性能。VPN 是 IT 交付基础设施的重要组成部分——有时，银行近一半的员工使用远程网络从家庭办公室或移动设备开展业务。数千名授权战略合作伙伴和承包商也在访问这些相同的服务，这给该环境带来了额外的流量。对于 IT 团队来说，VPN 性能管理并不像确保有足够的带宽覆盖那么简单。VPN 还支持基于 Citrix 技术的虚拟桌面基础设施 (VDI)，该基础设施因用户增加而显示出性能压力。远程用户报告称，他们经常遇到虚拟桌面屏幕冻结和超时的情况，相关问题总结在转发给服务台的故障单中。
解决方案
IT 团队再次转向使用 nGeniusONE 平台提供精细的性能监控和有效的故障排除，以使远程用户远程执行工作所需的性能恢复到高水平，从而确保银行 VDI 的用户体验。IT 团队使用 nGeniusONE 可视化多层虚拟环境中的性能问题，以确定屏幕冻结和超时实际上与 VDI 与另一个数据中心的文件服务器通信有关，该数据中心配置为支持过多用户。IT 使用他们已经熟悉的上下文工作流解决了这个问题，并借助 NETSCOUT OSE 资源来协助配置：专用于监控 VPN 和 VDI 性能的实时 nGeniusONE 服务仪表板视图，可自定义的 nGeniusONE 网格工作区，使 IT 操作员能够显示包含银行 VPN 和 VDI 性能所独有的监控数据和上下文的图表，nGeniusONE 报告提供了额外的粒度和细节。
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