拉丁美洲银行通过 NETSCOUT 获得网络安全保障
公司规模
1,000+
地区
- America
国家
- Other
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® InfiniStreamNG® appliances
技术栈
- Artificial Intelligence
- Machine Learning
- Voice Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Brand Awareness
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 对话机器人
- 远程协作
服务
- 系统集成
关于客户
该客户是一家拉丁美洲零售银行，被广泛认为是其所服务的国家市场的数字创新领导者。该银行 2000 万客户中，近一半使用数字和移动应用程序进行金融交易。该银行采用了人工智能技术，推出了一款虚拟助手，利用机器学习和语音技术远程解决客户的账户和金融交易问题。该银行是 NETSCOUT 的长期客户，其信息技术 (IT) 团队使用 nGeniusONE 服务保证平台和 InfinStreamNG (ISNG) 数据源来可视化和监控网络性能。
挑战
这家拉丁美洲零售银行的 IT 团队面临着现有供应商工具带来的挑战。据报道，这些工具难以管理，无法解决银行基础设施环境中难以解决的问题。该银行还将一些 IT 管理活动外包给了一家大型商业咨询公司，但该公司分配的资源无法缩短漫长的平均修复时间 (MTTR) 周期并解决网络和基础设施事故。这些挑战促使 IT 领导层寻求替代解决方案来解决这些故障排除问题。
解决方案
该银行通过扩展其 nGeniusONE 平台许可并部署更多 ISNG 设备来满足网络团队对事故后故障排除的要求，从而扩大了其对 NETSCOUT 服务保障技术的组织承诺。NETSCOUT 的单一供应商方法使银行的网络和第三方 IT 团队能够在其他网络位置获得可见性，nGeniusONE 性能分析使用从该网络流量生成的智能数据来提供有效的事故后故障排除所需的取证支持。
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