美国最大的零售银行设计自动化流程速度提高 50%
公司规模
1,000+
地区
- America
国家
- United States
产品
- Blueprint Enterprise Automation Suite
技术栈
- RPA
- Business Process Modeler
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 质量预测分析
- 过程控制与优化
服务
- 系统集成
关于客户
该客户是一家财富 100 强银行，是美国领先的金融机构之一，为个人消费者、中小企业和大型商业客户提供服务。该银行提供全方位的银行、投资和其他金融产品和服务。他们致力于为客户提供无与伦比的服务和安全性。该银行是美国资产规模最大的 10 家银行之一，平均每天处理 500 万笔付款。他们自 2015 年以来一直是客户，拥有超过 150,000 名员工，年收入达 800 亿美元。
挑战
这家财富 100 强公司是美国资产规模最大的 10 家银行之一，因此，他们平均每天处理 500 万笔付款并处理消费者数据。处理这些付款的方法历来都是手工操作，速度慢，而且容易出错，这意味着金钱损失——由于调查和纠正错误需要费用和人工，一个错误就可能造成 1,000 美元的损失。除此之外，客户希望他们的付款处理速度更快、更准确。银行明白，为了在市场上保持可持续的竞争优势，他们必须削减成本，消除可能带来严重监管风险的错误，并让员工专注于为企业创造更多价值的工作。
解决方案
该银行选择 Blueprint Enterprise Automation Suite 来扩展其 RPA 计划并提高流程质量。鉴于该银行每天需要处理大量交易，因此确定员工参与的关键日常活动非常重要。使用 Blueprint 的业务流程建模器，该银行对其想要自动化的流程进行了建模、分解和优化，同时使用 Blueprint 的 Trace 和 Impact Explorer 考虑了监管依赖关系。通过利用内容丰富的数字蓝图，该银行能够以 30% 的速度开发机器人，同时简化合规处理并降低风险。推动自动化成功的 Enterprise Automation Suite 的关键方面包括 BlueDocs 文档导入器、测试脚本挖掘、Impact Explorer、流程建模器和集中存储库。
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