Kim Transport Solutions：通过高效的文档管理加快发展速度
公司规模
11-200
地区
- Asia
国家
- Singapore
产品
- DocuWare
技术栈
- Document Management System
实施规模
- Departmental Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 运输
适用功能
- 物流运输
服务
- 系统集成
关于客户
Kim Transport Solutions 是一家位于新加坡的年轻运输公司。该公司专门为全国各地的私人提供运输服务，主要服务于企业客户。他们的服务包括穿梭巴士，将员工从市中心运送到没有公共交通连接的较偏远地区。该公司每天处理大量纸质文件，包括收据、发票、订单确认书、交货单、信用记录和打印的电子邮件。在实施文档管理系统 (DMS) 之前，所有这些文档都以纸质形式存储，导致办公室杂乱无章，存储和检索流程效率低下。
挑战
Kim Transport Solutions 是新加坡的一家运输服务提供商，其纸质文档的管理一直很困难。该公司每天要处理超过 60 份纸质文档，包括收据、发票、订单确认书、交货单、信用记录和打印的电子邮件。这些文档经常重复，导致存储系统混乱且效率低下。当客户对发票有疑问时，员工必须手动在纸质档案中搜索相关文档，扫描后发送给客户。这个过程既耗时又低效。
解决方案
Kim Transport Solutions 实施了 DocuWare（一种文档管理系统，DMS）来简化其文档管理流程。DMS 允许公司将所有传入和传出文档存储在中央数字池中，并用索引词标记以方便检索。数字档案的用户界面旨在反映他们以前的悬挂登记簿和纸质文件夹系统，使员工能够轻松地从纸质文档管理过渡到电子文档管理。DMS 还消除了冗余文档存储。可以使用客户姓名、日期、发票号甚至车辆类型或路线位置进行搜索。这使员工能够快速找到他们正在寻找的文档。
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