Kim Transport Solutions: Faster Forward with Efficient Document Management
Company Size
11-200
Region
- Asia
Country
- Singapore
Product
- DocuWare
Tech Stack
- Document Management System
Implementation Scale
- Departmental Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Services
- System Integration
About The Customer
Kim Transport Solutions is a young transportation company based in Singapore. The company specializes in providing transportation services to private individuals throughout the country, primarily serving corporate customers. Their services include shuttle buses that transport employees from the city center to more remote locations not connected by public transportation. The company deals with a high volume of paper documents daily, including receipts, invoices, order confirmations, delivery notes, credit records, and printed emails. Prior to implementing a Document Management System (DMS), all these documents were stored in paper form, leading to cluttered offices and inefficient storage and retrieval processes.
The Challenge
Kim Transport Solutions, a transportation service provider in Singapore, was struggling with the management of its paper-based documents. The company was dealing with a steady volume of over 60 paper documents per day, including receipts, invoices, order confirmations, delivery notes, credit records, and printed emails. The documents were often duplicated, leading to a cluttered and inefficient storage system. When customers had queries about invoices, employees had to manually search for the relevant documents in the paper archive, scan them, and send them to the customer. This process was time-consuming and inefficient.
The Solution
Kim Transport Solutions implemented DocuWare, a Document Management System (DMS), to streamline their document management process. The DMS allowed the company to store all incoming and outgoing documents in a central digital pool, tagged with index words for easy retrieval. The user interface of the digital archive was designed to mirror their previous system of hanging registers and paper folders, making the transition from paper to electronic document management simple for the employees. The DMS also eliminated redundant document storage. Searches could be conducted using customer name, date, invoice number, or even vehicle type or route location. This allowed employees to quickly find the documents they were looking for.
Operational Impact
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