DocuWare > 实例探究 > 投资银行 SA - 为客户提供更多信贷

投资银行 SA - 为客户提供更多信贷

公司规模

1,000+

地区

Europe

国家

Poland

产品

DocuWare
Ultimus BPM Suite Software

技术栈

Document Management System
Business Process Management

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Productivity Improvements

技术

应用基础设施与中间件 - 数据交换与集成

适用行业

金融与保险

适用功能

商业运营

用例

资产生命周期管理

服务

系统集成

关于客户

Invest Bank SA 是一家位于波兰波兹南的零售银行。自 1994 年成立以来，该银行一直以零售银行为核心业务，主要专注于贷款和长期存款。低息“临时”贷款以及媒体和金融投资自 1999 年以来一直是该银行业务的一部分。该银行服务于 20 多万客户，每天至少处理 100 份信贷申请。由于银行授权、交易记录、贷款、信用检查、发票、电子邮件甚至签名模式数量巨大，该银行需要改变其管理文档工作流程的方式。目前，该银行拥有 6 个分支机构和 1,200 名员工。

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挑战

Invest Bank SA 是一家位于波兰波兹南的零售银行，由于银行授权、交易记录、贷款、信用检查、发票、电子邮件和签名模式数量庞大，其文档工作流程管理困难重重。他们每天至少要处理 100 份信贷申请。该银行需要一个解决方案来提高涉及贷款申请以及申请本身和所有相关文件的归档的工作流程速度。绝对有必要限制处理信贷文件验证所需的时间。获得与其他部门更高程度的集成灵活性也很重要，例如 Ultimus BPM Suite 软件，它控制着之前手动管理的整个表格填写和活动自动化过程。

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解决方案

该银行实施了文档管理系统 (DMS) 解决方案 DocuWare，以提高涉及贷款申请、申请本身及所有相关文件的归档工作流程的速度。该解决方案为信贷部门所需的文档共享和归档提供了多种可能性。员工使用 DocuWare 归档和查看信贷申请、客户信息、信函和合同。大多数文件都经过扫描，包括每天收到的 200 封信件，并且已设置了多个扫描和索引工作站，以安全地存储带有逻辑条形码或访问号码的文件。信贷审批员工将与客户有关的所有信息存储在 DocuWare 中。客户的申请获得批准后，他或她将签署一份 50 页的协议。这也会立即扫描到 DocuWare 中，而客户则保留一份硬拷贝。

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运营影响

By using any Internet browser, users (from any location or users with specific authorizations) can within seconds, access images of the documents they require, whereas before they had to collect physical files in different departments.
Employees also used to email each other various customer information files. Now, as a direct result of the interoperability between DocuWare and Ultimus BPM software, the speed of the new work process of the credit verification has significantly increased its effectiveness.
The streamlined credit documentation verification process and the automatic notifications process which indicate the need for a signature or stamp are now an irrevocable part of the solution in all departments, providing a secure measure to approve loans.
The easy integration with other interfaces took a mere five working days. DocuWare modular structure provides the loans department with the flexibility and freedom to adjust the configuration of the solution the way they need it specifically at any time.

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数量效益

The loan application department currently processes at least 1,500 credit applications a month and each application involves five separate forms.
DocuWare now enables the process of 7,500 new and highly confidential documents to be added to the existing resources, making them instantly available by simply keying in one access number for that customer.
As a direct result, the time required to verify credit documentation, including the comprehensive storage of information and the internal work process involved for all credit documentation, has been dramatically reduced and therefore allows an increase in the pure number of loans processed and approved.

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