机构投资银行通过网上银行服务确保客户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius Packet Flow Switches
技术栈
- Adaptive Service Intelligence technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 服务备件管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家总部位于美国的国际机构投资银行，服务客户已逾百年。如今，该银行业务遍及数十个国家，在全球 100 个地区开展业务。该银行数千名员工管理着数十亿美元的资产组合。该银行通过数字化转型为客户提供优质服务，在竞争激烈的金融行业中生存下来并蓬勃发展。
挑战
这家总部位于美国的机构投资银行面临着巨大的挑战，即为 150 多个面向客户的应用程序实现服务保障。这些投资银行应用程序服务由多个数据中心支持，这加剧了挑战。支持服务中断包括 DNS 查找延迟、Active Directory 或轻量级目录访问协议 (LDAP) 配置问题以及动态主机配置协议 (DHCP) 延迟。这些中断可能会影响客户的投资交易，从而可能损害银行的声誉和客户满意度。
解决方案
该银行向 NETSCOUT 寻求物联网 (IoT) 创新和网络可靠性的服务保障。他们选择了 nGeniusONE 服务保障平台和 InfiniStreamNG 设备的组合来主动收集、组织和分析有线流量，以提供有关基于 Web 的服务性能的丰富信息。除了这些解决方案之外，还部署了 nGenius 数据包流交换机，以将网络流量馈送到 InfiniStream 设备，使 IT 能够持续监控应用程序以确保可用性和性能。NETSCOUT 的解决方案部署在该银行的多个数据中心，使 IT 能够充分利用获得专利的自适应服务智能 (ASI) 技术。ASI 功能基于 NETSCOUT 服务监视器和实时仪表板，使 IT 能够简化故障排除过程并同时为数百个应用程序提供支持。
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