Information Builders > 实例探究 > Information Builders Enables Enterprise Business Intelligence for Bantierra

Information Builders Enables Enterprise Business Intelligence for Bantierra

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公司规模
1,000+
地区
  • Europe
国家
  • Spain
产品
  • WebFOCUS Reporting Server
  • ReportCaster
  • Active Technologies
  • Oracle adapter
  • Professional Services
技术栈
  • Oracle
  • DB2
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 分析与建模 - 实时分析
  • 应用基础设施与中间件 - 数据交换与集成
适用行业
  • 金融与保险
适用功能
  • 商业运营
  • 销售与市场营销
用例
  • 质量预测分析
服务
  • 软件设计与工程服务
  • 系统集成
关于客户
Bantierra is a Spanish savings bank cooperative based in Zaragoza, Spain. It recently began operations following a merger between Multicaja (Caja Rural Aragonese and the Pyrenees) and Cajalón (Caja Rural de Aragón). Today, Bantierra’s 325 offices stretch across Aragon, Catalonia, La Rioja, Valencia, and Madrid. Bantierra is a member of the Spanish Association of Rural Banks and the National Union of Credit Unions. In an era of economic uncertainty and increasing financial regulation throughout Europe, bank officers at Bantierra wanted to improve the bank’s reporting and business intelligence (BI) capabilities so they could more closely monitor operational activities, improve customer satisfaction, and mitigate churn.
挑战
Bantierra, a Spanish savings bank, wanted to improve its reporting and business intelligence (BI) capabilities to closely monitor operational activities, improve customer satisfaction, and mitigate churn. They needed a system that could easily share information with all business units and commercial branch managers. Decision-makers throughout the Bantierra network needed greater visibility into customer activities, employee actions, and outreach activities so they could provide superior customer service and respond quickly to new opportunities.
解决方案
Bantierra has become one of Information Builders’ most loyal customers. Its confidence in Information Builders’ intelligence, integrity, and integration solutions has developed over several projects, some of which were introduced through its mergers. Bantierra’s focus is on developing analytic tools that can address specific challenges throughout the organization, including data analysis from multiple domains. Its BI environment is based on a set of specific scorecards, with metrics that display the performance of various individuals or groups. Through its longstanding partnership with Information Builders, Bantierra continues to bring its members more innovative services. Looking to the future, Garcia and his team plan to extract even greater intelligence from these dashboards and scorecards by using WebFOCUS to enable mobile access through tablets and smartphones.
运营影响
  • Bantierra can provide superior customer service and respond more quickly to new opportunities.
  • More than 120 managers and supervisors depend on the Shuttle scorecard to improve the customer experience and take action where necessary.
  • The Transactional Analysis Channel scorecard helps managers improve performance and extend best practices throughout the network, but also gauge the effectiveness of the bank’s marketing and outreach activities.
  • The Segments scorecard analyzes a broad range of client activities, from individuals to companies and portfolios. Bantierra professionals depend on this information to respond to clients and fine-tune their customer service practices.

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