Increasing speed to insight with data visualizations
公司规模
1,000+
地区
- America
国家
- United States
产品
- Quill
- Amazon Web Services (AWS)
- D3.js
技术栈
- JavaScript
- SaaS
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据可视化
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 金融与保险
- Software
适用功能
- 商业运营
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
关于客户
USAA is a family of companies that provides insurance, banking, investments, and retirement products and advice to 12 million current and former members of the U.S. military and their families. Due to the nature of its business, USAA manages an abundance of product lines across all of its digital channels.
挑战
USAA’s digital group product managers were tasked with measuring metrics such as performance, member acquisition, and service transactions on an hourly basis, and distributing their analysis across the group utilizing D3.js, an open-source JavaScript library for creating visualizations from data. However, USAA’s product managers needed a way to increase the speed of analysis so that they could quickly and easily identify and share key insights with executives.
解决方案
USAA turned to Narrative Science to utilize its intelligent automation platform, Quill. USAA deployed Quill as a SaaS application on Amazon Web Services (AWS) secure cloud, and was able to quickly provide plain-English stories that automatically explain the analysis alongside the visualizations. These stories dynamically identify the key insights hidden in the dashboards, articulating the drivers that contribute to product line performance, acquisition trends, and transactions. In addition, they have eliminated the need for summaries to be manually written and updated by the product team, allowing employees to focus on more strategic activities. Instead of spending time analyzing and communicating insights, USAA employees simply read key drivers contributing to performance and share them with key stakeholders to inform future decision-making.
运营影响
数量效益
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