Increasing speed to insight with data visualizations
Company Size
1,000+
Region
- America
Country
- United States
Product
- Quill
- Amazon Web Services (AWS)
- D3.js
Tech Stack
- JavaScript
- SaaS
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Finance & Insurance
- Software
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
- System Integration
About The Customer
USAA is a family of companies that provides insurance, banking, investments, and retirement products and advice to 12 million current and former members of the U.S. military and their families. Due to the nature of its business, USAA manages an abundance of product lines across all of its digital channels.
The Challenge
USAA’s digital group product managers were tasked with measuring metrics such as performance, member acquisition, and service transactions on an hourly basis, and distributing their analysis across the group utilizing D3.js, an open-source JavaScript library for creating visualizations from data. However, USAA’s product managers needed a way to increase the speed of analysis so that they could quickly and easily identify and share key insights with executives.
The Solution
USAA turned to Narrative Science to utilize its intelligent automation platform, Quill. USAA deployed Quill as a SaaS application on Amazon Web Services (AWS) secure cloud, and was able to quickly provide plain-English stories that automatically explain the analysis alongside the visualizations. These stories dynamically identify the key insights hidden in the dashboards, articulating the drivers that contribute to product line performance, acquisition trends, and transactions. In addition, they have eliminated the need for summaries to be manually written and updated by the product team, allowing employees to focus on more strategic activities. Instead of spending time analyzing and communicating insights, USAA employees simply read key drivers contributing to performance and share them with key stakeholders to inform future decision-making.
Operational Impact
Quantitative Benefit
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