HSBC turns to APIs to build the bank of the future
公司规模
1,000+
国家
- Worldwide
产品
- MuleSoft
- Anypoint API Community Manager
- Salesforce Community Cloud
- Salesforce Service Cloud
技术栈
- APIs
- Open Banking APIs
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Innovation Output
- Revenue Growth
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 过程控制与优化
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
HSBC is one of the world's largest banks, serving over 40 million customers across the globe. The bank has witnessed the power of technological disruption in the financial services space, which has brought about new regulations, higher customer expectations, and increased competition. To thrive in this era of disruption, HSBC has recognized the need to drive innovation and disruption itself, rather than being disrupted by others. The bank's objectives include improving the customer experience, opening new revenue channels, and becoming the bank of the future.
挑战
HSBC, one of the world's largest banks, was facing the challenge of technological disruption in the financial services space. This disruption brought new regulations, higher customer expectations, and increased competition. To stay ahead, HSBC needed to become the disruptor, which required the use of APIs to securely unlock data from thousands of applications and make core banking services available to internal and third-party developers. The bank aimed to improve the customer experience and open new revenue channels by launching an API developer portal, increasing customer loyalty, and partnering with third-party platforms to deliver new HSBC products and services.
解决方案
To transform into a digital platform powered by APIs, HSBC partnered with MuleSoft to implement an API-led approach to connectivity. This enabled the bank to surface data from legacy systems and applications using APIs. HSBC developed APIs for core banking services and provided them to developers to accelerate innovation. The bank also harnessed the power of external APIs to drive collaboration and open new revenue channels. HSBC developed an API portal using Anypoint API Community Manager, which is built on Salesforce Community Cloud and Salesforce Service Cloud. The portal enables internal and third-party developers to reuse APIs to offer new products and services for customers.
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