How FourKites Helped A LARGE PAPER SUPPLIER Deliver Better Customer Service, Faster
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- FourKites
技术栈
- Machine Learning
- GPS-ELD Integrations
- Real-time Rail Tracking
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 功能应用 - 车队管理系统 (FMS)
- 分析与建模 - 预测分析
- 传感器 - 全球定位系统
适用行业
- 造纸
- 运输
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 资产跟踪
- 预测性维护
服务
- 系统集成
- 培训
关于客户
The customer is a leading U.S. paper supplier, known for its extensive operations and significant market presence. The company transports its loads via a combination of truckload, LTL (Less Than Truckload), and rail, indicating a complex and large-scale logistics operation. The company’s primary goal is to ensure timely deliveries and maintain high customer satisfaction by reducing inefficiencies in its supply chain. With a substantial carrier network and a need for real-time visibility into its shipments, the company sought a solution that could integrate seamlessly with its existing transportation management systems and provide actionable insights to improve operational efficiency.
挑战
A leading U.S. paper supplier wanted to reduce the number of trucks showing up late for pickups. Lack of visibility over some loads meant that company personnel couldn’t notify customers proactively, resulting in lost efficiency for both the company and its customers. As the major paper supplier transported its loads via a combination of truckload, LTL, and rail, the company needed a robust multimodal solution that could provide on-demand visibility into its shipments and alert supply chain execution teams whenever a shipment was running behind, so that the company could notify its end-customers early and avoid unexpected late deliveries.
解决方案
The major paper supplier added FourKites as an integrated piece of its transportation management solution. FourKites first scaled its core tracking capability across the company's operation, quickly expanding to include customer management and tagging tools. FourKites successfully onboarded the company's carrier base and leveraged unique LTL data partnerships and real-time rail tracking to get the company's carrier network up and tracking. In an on-site visit to the company's headquarters, FourKites personnel trained company users to function autonomously on the platform, without needing to rely on FourKites for assistance with most questions.
运营影响
数量效益
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