How FourKites Helped A LARGE PAPER SUPPLIER Deliver Better Customer Service, Faster
Company Size
1,000+
Region
- America
Country
- United States
Product
- FourKites
Tech Stack
- Machine Learning
- GPS-ELD Integrations
- Real-time Rail Tracking
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Sensors - GPS
Applicable Industries
- Paper & Pulp
- Transportation
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- System Integration
- Training
About The Customer
The customer is a leading U.S. paper supplier, known for its extensive operations and significant market presence. The company transports its loads via a combination of truckload, LTL (Less Than Truckload), and rail, indicating a complex and large-scale logistics operation. The company’s primary goal is to ensure timely deliveries and maintain high customer satisfaction by reducing inefficiencies in its supply chain. With a substantial carrier network and a need for real-time visibility into its shipments, the company sought a solution that could integrate seamlessly with its existing transportation management systems and provide actionable insights to improve operational efficiency.
The Challenge
A leading U.S. paper supplier wanted to reduce the number of trucks showing up late for pickups. Lack of visibility over some loads meant that company personnel couldn’t notify customers proactively, resulting in lost efficiency for both the company and its customers. As the major paper supplier transported its loads via a combination of truckload, LTL, and rail, the company needed a robust multimodal solution that could provide on-demand visibility into its shipments and alert supply chain execution teams whenever a shipment was running behind, so that the company could notify its end-customers early and avoid unexpected late deliveries.
The Solution
The major paper supplier added FourKites as an integrated piece of its transportation management solution. FourKites first scaled its core tracking capability across the company's operation, quickly expanding to include customer management and tagging tools. FourKites successfully onboarded the company's carrier base and leveraged unique LTL data partnerships and real-time rail tracking to get the company's carrier network up and tracking. In an on-site visit to the company's headquarters, FourKites personnel trained company users to function autonomously on the platform, without needing to rely on FourKites for assistance with most questions.
Operational Impact
Quantitative Benefit
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