How Concentrix Managed a 16-fold increase in candidate volume with the help of their recruiting digital assistant Coco
公司规模
1,000+
产品
- Talkpush
- Workday
- Aspiring Minds
技术栈
- API Integration
- Chatbot Technology
- Social Media Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 企业资源规划系统 (ERP)
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
- Software
适用功能
- 人力资源
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
关于客户
Concentrix is a global leader in business services, specializing in customer engagement. The company is always on the lookout for exceptional talent and innovative ways to speed up their recruitment process to deliver an excellent candidate experience. Since 2018, Concentrix has partnered with Talkpush to create a more seamless candidate experience from the first click on an application to the first day of work. The company aims to improve its processing rate and move from a manual to a 99% automated workflow at the front of the recruitment funnel. Concentrix's Talent Acquisition team has benefited significantly from these integrations, allowing them to focus on more value-added tasks.
挑战
Concentrix, a global leader in business services specializing in customer engagement, faced the challenge of managing a large talent pipeline and speeding up the recruitment process while ensuring an excellent candidate experience. They aimed to improve their processing rate and transition from a manual to a 99% automated workflow at the front of the funnel. The goal was to deliver an uninterrupted candidate experience from the moment they apply to the moment they are being interviewed for a specific role. This required integrating various platforms such as Talkpush, Facebook, Workday, and their assessment tool, Aspiring Minds.
解决方案
Concentrix implemented a seamless candidate journey by integrating Talkpush with Facebook, Workday, their main job boards, and their assessment tool, Aspiring Minds. Candidates who pre-qualify are sent a link to the assessment platform by their chatbot, Coco, ensuring maximum completion and conversion rates. This integration has increased the volume of candidates reaching the next step of the application process by 500% year over year. Additionally, Concentrix connected their ATS, Workday, to Talkpush using the Talkpush API. This allowed them to keep all candidate information in both platforms with real-time updates. Evergreen campaigns live on Workday are also on Talkpush with the click of a button, and new candidates from Talkpush bots are automatically added to the Workday system. Concentrix also connected Talkpush to their social media channels to capture sourcing data, promote opportunities, and optimize ad campaigns. Coco, their recruiting digital assistant, has been instrumental in this process, increasing the completion of pre-screening interviews from 35% to 65%.
运营影响
数量效益
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