How Alorica Processed 2X the candidates in Half the Time
公司规模
1,000+
地区
- Asia
国家
- Philippines
产品
- Talkpush
技术栈
- QR Code
- Mobile App
- Digital Recruitment Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
Alorica is a leading provider of customer service and call center outsourcing solutions, known for its extensive global presence and commitment to delivering exceptional customer experiences. The company operates numerous call centers worldwide, employing thousands of agents to handle customer inquiries, support, and sales. Alorica's client base spans various industries, including telecommunications, healthcare, retail, and financial services. The company is dedicated to leveraging innovative technologies to enhance its operations and provide superior service to its clients. In the Philippines, Alorica actively participates in job fairs to attract and recruit top talent, particularly college students seeking employment opportunities in the customer service sector.
挑战
Alorica, a customer service and call center outsourcing giant, faced significant challenges in managing the high volume of candidates sourced from numerous job fairs across the Philippines. Traditional methods required candidates to stand in long lines to fill out extensive forms, leading to inefficiencies and a suboptimal candidate experience. The manual process of collecting and organizing candidate information was time-consuming for recruiters, making it difficult to follow up with candidates promptly. Alorica needed a solution to streamline the candidate intake process, reduce wait times, and improve the overall experience for both candidates and recruiters.
解决方案
To address the challenges, Alorica implemented a digital recruitment solution in partnership with Talkpush. The solution involved the use of QR codes at job fairs, allowing candidates to quickly scan the code with their smartphones and be directed to the Alorica app. This app enabled candidates to fill in their details at their convenience, eliminating the need for long wait times and manual form filling. The integration of Talkpush's platform streamlined the recruitment process, making it easier for recruiters to access and manage candidate information. The digital solution also facilitated better communication between recruiters and candidates, ensuring timely follow-ups and enhancing the overall candidate experience. The feedback from both candidates and recruiters was overwhelmingly positive, with many highlighting the efficiency and user-friendliness of the new system.
运营影响
数量效益
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