How Alorica Processed 2X the candidates in Half the Time
Company Size
1,000+
Region
- Asia
Country
- Philippines
Product
- Talkpush
Tech Stack
- QR Code
- Mobile App
- Digital Recruitment Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Alorica is a leading provider of customer service and call center outsourcing solutions, known for its extensive global presence and commitment to delivering exceptional customer experiences. The company operates numerous call centers worldwide, employing thousands of agents to handle customer inquiries, support, and sales. Alorica's client base spans various industries, including telecommunications, healthcare, retail, and financial services. The company is dedicated to leveraging innovative technologies to enhance its operations and provide superior service to its clients. In the Philippines, Alorica actively participates in job fairs to attract and recruit top talent, particularly college students seeking employment opportunities in the customer service sector.
The Challenge
Alorica, a customer service and call center outsourcing giant, faced significant challenges in managing the high volume of candidates sourced from numerous job fairs across the Philippines. Traditional methods required candidates to stand in long lines to fill out extensive forms, leading to inefficiencies and a suboptimal candidate experience. The manual process of collecting and organizing candidate information was time-consuming for recruiters, making it difficult to follow up with candidates promptly. Alorica needed a solution to streamline the candidate intake process, reduce wait times, and improve the overall experience for both candidates and recruiters.
The Solution
To address the challenges, Alorica implemented a digital recruitment solution in partnership with Talkpush. The solution involved the use of QR codes at job fairs, allowing candidates to quickly scan the code with their smartphones and be directed to the Alorica app. This app enabled candidates to fill in their details at their convenience, eliminating the need for long wait times and manual form filling. The integration of Talkpush's platform streamlined the recruitment process, making it easier for recruiters to access and manage candidate information. The digital solution also facilitated better communication between recruiters and candidates, ensuring timely follow-ups and enhancing the overall candidate experience. The feedback from both candidates and recruiters was overwhelmingly positive, with many highlighting the efficiency and user-friendliness of the new system.
Operational Impact
Quantitative Benefit
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