Horizon Beverage Case Study
地区
- America
国家
- United States
产品
- Bomgar Remote Support
- Bomgar Privileged Access Management
技术栈
- VPN
- RDP
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 网络安全和隐私 - 网络安全
适用行业
- 食品与饮料
适用功能
- 商业运营
用例
- 网络安全
服务
- 系统集成
关于客户
Horizon Beverage is a company that was faced with the challenge of providing third-party vendors with access to their internal network for software upgrades and routine maintenance. They initially allowed vendors to connect via RDP and VPN, which gave them unrestricted network access. To better control and monitor vendor access, Horizon purchased Bomgar Remote Support and assigned remote support licenses to vendors. However, as Horizon Beverage's vendor access needs evolved, they required a solution specifically designed to manage privileged access and broker connections between the company's vendors and its secure network.
挑战
Horizon Beverage’s support team was faced with the common issue of giving third-party vendors access to their internal network to perform software upgrades and routine maintenance. Prior to Bomgar, they were allowing vendors to connect via RDP and VPN, which allowed for unfettered network access. When Horizon purchased Bomgar Remote Support more than eight years ago, remote support licenses were assigned to vendors to better control and monitor their access. Over time, Horizon Beverage’s vendor access needs matured, requiring a solution purpose built to manage privileged access and broker connections between the company’s vendors and its secure network.
解决方案
Scott Pepi, Horizon Beverage’s tech support manager, selected to add Bomgar’s Privileged Access Management solution for a proactive approach that offered: Increased security by giving vendors privileged access to critical assets and sensitive systems without giving them a VPN, or using up a remote support license. Comprehensive audit trails and video recordings are captured after each session, further ensuring that vendors are performing appropriate tasks. Increased productivity among vendors providing support to Horizon Beverage’s critical systems. With Bomgar Privileged Access Management, they can log in and log out when they need to. Email notifications provide time stamps for each vendor access session, giving Pepi a constant view of the activity on the company’s network. Enhanced collaboration among vendor team members. Now, vendors can invite peers into sessions to more efficiently perform maintenance and upgrades.
运营影响
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