Horizon Beverage Case Study
Region
- America
Country
- United States
Product
- Bomgar Remote Support
- Bomgar Privileged Access Management
Tech Stack
- VPN
- RDP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Food & Beverage
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- System Integration
About The Customer
Horizon Beverage is a company that was faced with the challenge of providing third-party vendors with access to their internal network for software upgrades and routine maintenance. They initially allowed vendors to connect via RDP and VPN, which gave them unrestricted network access. To better control and monitor vendor access, Horizon purchased Bomgar Remote Support and assigned remote support licenses to vendors. However, as Horizon Beverage's vendor access needs evolved, they required a solution specifically designed to manage privileged access and broker connections between the company's vendors and its secure network.
The Challenge
Horizon Beverage’s support team was faced with the common issue of giving third-party vendors access to their internal network to perform software upgrades and routine maintenance. Prior to Bomgar, they were allowing vendors to connect via RDP and VPN, which allowed for unfettered network access. When Horizon purchased Bomgar Remote Support more than eight years ago, remote support licenses were assigned to vendors to better control and monitor their access. Over time, Horizon Beverage’s vendor access needs matured, requiring a solution purpose built to manage privileged access and broker connections between the company’s vendors and its secure network.
The Solution
Scott Pepi, Horizon Beverage’s tech support manager, selected to add Bomgar’s Privileged Access Management solution for a proactive approach that offered: Increased security by giving vendors privileged access to critical assets and sensitive systems without giving them a VPN, or using up a remote support license. Comprehensive audit trails and video recordings are captured after each session, further ensuring that vendors are performing appropriate tasks. Increased productivity among vendors providing support to Horizon Beverage’s critical systems. With Bomgar Privileged Access Management, they can log in and log out when they need to. Email notifications provide time stamps for each vendor access session, giving Pepi a constant view of the activity on the company’s network. Enhanced collaboration among vendor team members. Now, vendors can invite peers into sessions to more efficiently perform maintenance and upgrades.
Operational Impact
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