GoBus Case Study: Enhancing Operational Efficiency with Ecolane DRT Software
公司规模
1,000+
地区
- America
国家
- United States
产品
- Ecolane DRT
技术栈
- Web-based Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 培训
关于客户
GoBus, administered by the East Texas Council on Governments (ETCOG), is a transportation agency that faced significant challenges with its legacy software. The agency operates across multiple pull-out locations, requiring efficient dispatching and scheduling to meet the needs of its staff and passengers. The legacy system's limitations in data reconciliation, lack of training support, and absence of OTP data hindered the agency's operational efficiency. GoBus needed a solution that could automate processes, provide real-time data visibility, and improve overall service quality.
挑战
The legacy software used by GoBus, administered by the East Texas Council on Governments (ETCOG), was inadequate for the staff's needs. The manual process of dispatching and scheduling lacked automatic optimization, making data reconciliation difficult across 15-17 pull-out locations. The legacy software provider did not offer additional training for new personnel, placing excessive responsibility on drivers to create routes and maintain passenger records. Additionally, the old system did not provide On Time Performance (OTP) data, despite having tablets in vehicles.
解决方案
To address these challenges, GoBus implemented Ecolane DRT software, which significantly improved personnel accountability and visibility of upcoming trips, reducing driver anxiety. The new system achieved an OTP of 94% or better, with many days reaching 100%. Database reconciliation now takes minutes, and automated dispatching and scheduling allow staff to focus on customer satisfaction. Ecolane's web-based software provided the flexibility needed to maintain service during the Covid-19 pandemic, with extensive online training enabling a smooth virtual implementation.
运营影响
数量效益
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