GoBus Case Study: Enhancing Operational Efficiency with Ecolane DRT Software
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT
Tech Stack
- Web-based Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- Training
About The Customer
GoBus, administered by the East Texas Council on Governments (ETCOG), is a transportation agency that faced significant challenges with its legacy software. The agency operates across multiple pull-out locations, requiring efficient dispatching and scheduling to meet the needs of its staff and passengers. The legacy system's limitations in data reconciliation, lack of training support, and absence of OTP data hindered the agency's operational efficiency. GoBus needed a solution that could automate processes, provide real-time data visibility, and improve overall service quality.
The Challenge
The legacy software used by GoBus, administered by the East Texas Council on Governments (ETCOG), was inadequate for the staff's needs. The manual process of dispatching and scheduling lacked automatic optimization, making data reconciliation difficult across 15-17 pull-out locations. The legacy software provider did not offer additional training for new personnel, placing excessive responsibility on drivers to create routes and maintain passenger records. Additionally, the old system did not provide On Time Performance (OTP) data, despite having tablets in vehicles.
The Solution
To address these challenges, GoBus implemented Ecolane DRT software, which significantly improved personnel accountability and visibility of upcoming trips, reducing driver anxiety. The new system achieved an OTP of 94% or better, with many days reaching 100%. Database reconciliation now takes minutes, and automated dispatching and scheduling allow staff to focus on customer satisfaction. Ecolane's web-based software provided the flexibility needed to maintain service during the Covid-19 pandemic, with extensive online training enabling a smooth virtual implementation.
Operational Impact
Quantitative Benefit
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