全球投资银行利用 NETSCOUT 解决方案将停机时间从几周缩短至几分钟
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- United States
- Worldwide
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliance
- nGeniusPULSE
技术栈
- MQ Monitor
- Web Services monitor
- Media monitor
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 数据科学服务
- 系统集成
关于客户
这家全球投资银行的业务遍及美洲、欧洲、中东和非洲地区以及亚太地区的 35 个国家。该银行拥有超过 50,000 名员工，为世界各地的公司、机构和投资者提供投资服务和投资管理服务。作为 NETSCOUT® 的长期客户，该银行致力于确保在投资的每个阶段（从初始存款到交易、持有、管理、分销和重组）向最终用户提供服务。
挑战
这家全球投资银行正努力应对关键业务服务间歇性中断和中断的问题。他们缺乏可视性，无法在问题出现时识别或快速解决问题。正常运行时间和性能可视性是该团队的关键。统一通信和协作 (UC&C) 服务是一个特别的痛点。最近，IT 部署了一款全新的先进视频会议应用程序，以便 CEO 可以在全体会议上向公司发表讲话。该服务需要支持数百名员工同时连接，但他们使用该服务召开的第一次视频会议效果不佳。在某些情况下，通话中断，而在其他情况下，通话质量很差。
解决方案
为了提高银行至关重要的业务服务的可靠性，IT 部门求助于 NETSCOUT 来提供有关网络、UC&C 和应用程序问题的关键见解。nGeniusONE 服务保证平台具有自定义服务仪表板、MQ 监视器、Web 服务监视器和媒体监视器视图，可帮助 IT 部门端到端地了解问题发生的位置，无论是在数据库、Web 服务器、应用程序服务器还是后端支持服务中。应用程序所有者可以使用自定义仪表板主动查找和解决问题，而无需上报给更广泛的团队来帮助调查。InfiniStreamNG 设备将线路数据转换为智能数据，以便进行主动检测和故障排除，用于构建整个银行的智能数据核心。
运营影响
数量效益
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