全球金融服务公司提高应用程序性能并减少停机时间
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStream appliances
- InfiniStreamNG appliances
- Premium Support Services
技术栈
- VPN
- Online banking applications
- Brokerage applications
- Small business management services
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
- 测试与认证
关于客户
客户是一家社区金融服务公司，为美国和全球 7000 多万客户提供银行、保险、投资、抵押、贷款和消费金融服务。这家金融服务公司拥有数十亿美元的资产，通过其 5000 多个分支机构、数千台 ATM、联系中心以及在线银行和移动设备将客户满意度放在首位。
挑战
这家金融服务公司的客户遍布美国和国外，它面临着巨大的压力，需要确保客户和员工全天候 24 小时的服务可用性和正常运行时间。银行的关键应用程序（如网上银行应用程序、经纪应用程序或小型企业管理服务）的任何停机或性能问题都会对业务产生不利影响。在内部，数以万计的银行员工都是在家办公的人，他们依靠 VPN 服务访问公司网络。在一些情况下，通过 VPN 隧道运行的软电话服务和其他应用程序的往返延迟和抖动会增加到 200 毫秒以上。调查这个问题和无数其他问题让 IT 人员忙得不可开交，他们花费大量时间来排除影响生产的应用程序和服务器问题，而这些问题不一定是由网络问题引起的。由于无法查看应用程序和服务器的实时或历史性能，故障隔离过程出现了不可接受的延迟。
解决方案
该银行向 NETSCOUT® 求助。nGeniusONE 服务保障平台由 InfiniStream 设备支持，用于智能数据收集，可用于快速识别、隔离和缓解关键语音、视频和应用服务问题，以免它们影响业务。nGeniusONE 解决方案为银行 IT 人员带来的最有价值的功能之一是它能够同时提供对网络和应用程序性能的洞察，而以前他们必须调查网络，然后分别检查 OSI 4-7 层。在单个快照视图中，IT 人员现在可以评估应用程序和底层网络基础设施的运行状况。NETSCOUT 的高级支持服务团队提供了专门的资源，他们根据银行的数据中心领域创建了涵盖关键服务和语音协议的服务图块，包括网上银行、小型企业管理、经纪、联系中心和员工 VPN 服务。
运营影响
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