财富 1000 强保险公司自动化速度提高 30%，彻底改变客户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- Blueprint’s Enterprise Automation Suite
- Blueprint’s Process Modeler
- BlueDocs Document Importer
- Intelligent Whiteboard Importer
- Business Process Modeler
- Impact Explorer
技术栈
- RPA
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 过程控制与优化
- 监管合规监控
服务
- 数据科学服务
- 系统集成
关于客户
客户是一家财富 1000 强保险公司，为美国家庭提供广泛的保险产品和服务。这家上市金融机构致力于为客户提供优质安全的服务，并为员工提供令人满意的工作。该组织通过一系列品牌提供各种保险和退休解决方案。在过去 20 年里，该机构收购了 15 多家公司，并使用 350 多个平台来开展日常活动。总的来说，该机构依赖超过 15,000 个工作流程。
挑战
该保险公司在过去 20 年中收购了 15 多家公司，并使用 350 多个平台来执行日常活动。这产生了超过 15,000 个工作流程，这需要员工花费大量时间执行重复、手动且容易出错的任务。该组织意识到这种方法从长远来看是不可持续的，特别是如果他们想跟上市场不断变化的步伐。他们设定了一个为期两年的转型目标，最终将使他们摆脱对过时遗留系统的依赖，并提高客户和员工的安全性和满意度。
解决方案
该提供商通过确定关键利益相关者来开始转型，这些利益相关者将对其团队执行的日常活动有宝贵的见解。利用这些信息，该公司利用 Blueprint 的企业自动化套件来提取其 15,000 个工作流程中的最初 100 个。使用 Blueprint 的流程建模器，他们能够协作优化和协调这些流程，将它们连接到其他依赖项，并将它们打包到数字蓝图中。然后，这些数字蓝图被自动推送到他们的 RPA 平台，以加速和指导自动化的精确机器人开发。推动自动化成功的企业自动化套件的关键方面包括 BlueDocs 文档导入器、智能白板导入器、业务流程建模器和 Impact Explorer。
运营影响
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