Fond du Lac Cold Storage Taps Wise Systems for Temperature-Controlled Delivery Fleet
公司规模
1,000+
地区
- America
国家
- United States
产品
- Wise Systems
- Argos / ABECAS Insight ERP
- Roadnet
技术栈
- Cloud-based platform
- Mobile applications
- ERP and WMS system
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 食品与饮料
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 系统集成
- 培训
关于客户
Based in Edison, NJ, Fond du Lac Cold Storage (FDL) is a leading 3PL service provider specializing in temperature-controlled warehousing and delivery. With over 22 million cubic feet of storage space and capacity for more than 62,000 SKUs and 1.7 million cases of wine, FDL serves Chicago, New York, and New Jersey. Founded in 1998, FDL has grown significantly, offering high-end products like wine, cheese, chocolate, and craft beer. The company is known for its specialty product offerings and high levels of customer service.
挑战
In 2020, Fond du Lac Cold Storage (FDL) decided to replace their legacy routing platform, Roadnet, to improve customer service, differentiate their business, simplify the routing process, and reduce daily time spent planning routes. With a fleet of temperature-controlled trucks, they sought a cloud-based platform that provided power and ease of use while supporting their customer service commitment. The transition to Wise Systems happened at the beginning of the pandemic, necessitating an entirely remote onboarding and training process for all roles.
解决方案
FDL chose the Wise Systems delivery automation platform, integrating it with their Argos / ABECAS Insight ERP and WMS system. Wise Systems provided cloud and mobile applications specific to the roles of routers, dispatchers, customer service representatives, and drivers. The applications include Route Planner, Dispatcher, Customer Portal, and the Driver mobile app. Route Planner builds daily routes from orders, which are reviewed and fine-tuned by the FDL team before dispatching. Dispatchers have full visibility into driver location and status, while drivers use the Driver app for route execution. Despite the challenges of remote onboarding during the pandemic, the Wise Systems team ensured a smooth transition.
运营影响
数量效益
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