Fond du Lac Cold Storage Taps Wise Systems for Temperature-Controlled Delivery Fleet
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Wise Systems
- Argos / ABECAS Insight ERP
- Roadnet
Tech Stack
- Cloud-based platform
- Mobile applications
- ERP and WMS system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Food & Beverage
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- System Integration
- Training
About The Customer
Based in Edison, NJ, Fond du Lac Cold Storage (FDL) is a leading 3PL service provider specializing in temperature-controlled warehousing and delivery. With over 22 million cubic feet of storage space and capacity for more than 62,000 SKUs and 1.7 million cases of wine, FDL serves Chicago, New York, and New Jersey. Founded in 1998, FDL has grown significantly, offering high-end products like wine, cheese, chocolate, and craft beer. The company is known for its specialty product offerings and high levels of customer service.
The Challenge
In 2020, Fond du Lac Cold Storage (FDL) decided to replace their legacy routing platform, Roadnet, to improve customer service, differentiate their business, simplify the routing process, and reduce daily time spent planning routes. With a fleet of temperature-controlled trucks, they sought a cloud-based platform that provided power and ease of use while supporting their customer service commitment. The transition to Wise Systems happened at the beginning of the pandemic, necessitating an entirely remote onboarding and training process for all roles.
The Solution
FDL chose the Wise Systems delivery automation platform, integrating it with their Argos / ABECAS Insight ERP and WMS system. Wise Systems provided cloud and mobile applications specific to the roles of routers, dispatchers, customer service representatives, and drivers. The applications include Route Planner, Dispatcher, Customer Portal, and the Driver mobile app. Route Planner builds daily routes from orders, which are reviewed and fine-tuned by the FDL team before dispatching. Dispatchers have full visibility into driver location and status, while drivers use the Driver app for route execution. Despite the challenges of remote onboarding during the pandemic, the Wise Systems team ensured a smooth transition.
Operational Impact
Quantitative Benefit
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