金融服务领导者利用 NETSCOUT 可视性即服务计划改善业务交付
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- NETSCOUT Visibility as a Service (VaaS)
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
技术栈
- Cloud delivery platforms
- Web and mobile applications
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 人力资源
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
客户是一家全球金融服务公司，提供广泛的咨询服务和软件解决方案，支持商业和个人业务客户。该公司充分利用了包括 Web 和移动应用程序在内的数字平台组合。该公司的联系中心提供对支持业务至关重要的下一代语音和视频服务。此外，他们的信息技术 (IT) 团队运营传统数据中心，以帮助维持公司数百个远程位置的金融业务。
挑战
在流量大的年度纳税申报期间，该公司面临人员短缺的问题，而这恰恰是其财务日历中的关键时期。由于员工晋升、调动、离职和休假安排，网络运营 (NetOps) 团队缺少热门主题专家。尽管与 NETSCOUT 定期安排 nGeniusONE 知识转移会议，但团队仍然人手不足。该公司的技术环境也变得越来越复杂，涉及第三方提供商和云交付平台，这些平台偶尔会出现性能异常，NetOps 需要对其进行分类。该公司需要找到一种创新方法来最大限度地利用 nGeniusONE 平台并扩大其价值，以监控和分析公司业务部门定期添加的新应用程序。
解决方案
该公司选择了 NETSCOUT 可视性即服务 (VaaS) 产品来增强业务服务可靠性并提高 nGeniusONE 故障排除效率。NETSCOUT 提供远程 nGeniusONE 主动监控，其全球 VaaS 团队由应用程序和网络专家组成，利用成熟的业务实践来最大限度地提高整个企业的故障排除效率。这些经过全面培训的 nGeniusONE SME 能够立即向 IT 业务展示其价值，他们能够构建仪表板视图、评估服务依赖关系图并设计逻辑故障排除工作流程，以快速确定应用程序处理延迟的根源。VaaS 团队帮助收集、组织和分析公司的应用程序和网络性能数据，以便提供每月使用率摘要、性能基准、趋势和咨询会议，并提供改进建议。如果出现问题，VaaS 团队将提供故障排除专业知识，以减少平均了解时间 (MTTK) 并加快平均修复时间 (MTTR)。
运营影响
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