金融服务公司利用可测量重要指标的 NETSCOUT nGeniusONE 平台成功实现网络收购
公司规模
1,000+
地区
- America
国家
- United States
产品
- NETSCOUT nGeniusONE Platform
- InfiniStreamNG Software Appliances
- Packet Flow Switches (PFS)
- nGeniusPULSE
- nPoints
技术栈
- Cloud Computing
- Network Monitoring
- Data Visualization
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据可视化
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 基础设施检查
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这家总部位于北美的金融服务提供商拥有 10,000 多名员工，帮助多个业务领域的数百万客户规划和管理其金融投资组合。凭借超过一个世纪的提供值得信赖服务的经验，该公司在金融专业知识、实力和创造价值方面享有盛誉。该公司通过增加有机收入和收购迅速发展。包括 IT 部门在内的高管致力于利用技术来提高业务的可扩展性。增长的关键要素包括：最终用户体验的质量、远程办公室的可见性以及用于高质量决策的运营智能。
挑战
随着公司的发展，其数据中心、联络中心和远程分支机构的升级、添加和扩展增加了 IT 团队的网络复杂性。该团队只能使用既低效又缺乏可视性的旧工具组合。这使组织面临出现严重问题的可能性，这些问题无法在影响最终用户员工和客户之前得到解决。IT 需要将新收购的地点快速迁移到公司标准基础设施架构，以实现可视性、一致的流程和轻松的故障排除。该基础设施必须更新以包含最新的管理和监控技术。随着更多远程分支机构的加入，为其最有价值的客户提供服务，迫切需要确保并改善对关键业务应用程序的访问和性能。
解决方案
作为 NETSCOUT nGeniusONE 服务保障平台的长期用户，IT 团队依靠 NETSCOUT® 将所有现有和收购的地点快速升级到采用最新技术的新标准基础设施架构。nGeniusONE 平台采用基于软件的 InfiniStreamNG 和 nGenius 5100 数据包流交换机 (PFS) 设备，提供网络详细信息的可视化和表示。同时，该公司投资了一个关键的混合应用程序，该应用程序具有云前端和内部部署数据库和硬件。他们使用 nGeniusONE 服务依赖关系图来构建部署，以确保高可用性和性能交付。nGeniusPULSE 硬件 nPoint 部署在数据中心和远程分支机构，以监控最关键的内部和面向客户的应用程序的可用性和性能。NETSCOUT 专门的远程站点工程师 (RSE) 在配置、部署和管理解决方案方面提供了宝贵的帮助。
运营影响
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