金融公司在规划数字化转型的同时提升用户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE®
- Certified InfiniStreamNG®
- Packet Flow Operating System (PFOS)
- nGenius®PULSE
- nPoint3000s
技术栈
- Data Center Infrastructure
- Virtualization
- Cloud Computing
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家大型金融公司，专门从事消费贷款业务。该公司在多个运营和销售中心拥有 5000 多名员工，为美国各地的客户提供支持。该公司的业务面向客户，因此所有系统必须持续、一致地运行，以便通过电话和在线互动为潜在客户、现有客户和第三方提供即时、安全且一致的客户服务。该公司还在实施数字化转型计划，以满足客户不断增长的期望，并满足业务对敏捷性、灵活性和成本效益的迫切需求。
挑战
这家金融公司正在进行数字化转型，包括将数据中心升级到 100GB 的基础设施，并投资虚拟化和云计算。然而，COVID-19 疫情迫使所有员工转为在家办公模式。这导致最终用户在使用关键业务和通信应用程序（如 Citrix 和 VoIP 服务）时遇到可用性和性能问题。尽管应用程序和网络团队之间进行了协作，但他们的旧式单点工具缺乏全面的监控和分析，无法确定许多问题的真正根源。这些问题以及解决时间的延长，可能会对业务造成直接而严重的破坏性影响。
解决方案
该公司选择了 NETSCOUT® 服务保障解决方案来满足其当前和未来的所有需求。该解决方案包括 nGeniusONE 服务保障解决方案和 InfiniStreamNG 设备，可识别 1000 多个语音、视频和业务数据应用程序，包括 Oracle 和 Citrix 等关键任务应用程序以及 Cisco UCS VoIP。该解决方案还包括 nGenius 数据包流操作系统 (PFOS)，以确保受监控的网络数据包从任何网络段（包括新的 100GB 链路）分发到 InfiniStreamNG 以及其他适当的工具。此外，nGeniusPULSE 和 nPoints 已配置为运行计划的、一致的服务测试（包括 VoIP），即使在用户不活跃时也是如此，以帮助识别影响用户体验的质量问题。
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