Financial Company Improves User Experience While Planning Digital Transformation
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE®
- Certified InfiniStreamNG®
- Packet Flow Operating System (PFOS)
- nGenius®PULSE
- nPoint3000s
Tech Stack
- Data Center Infrastructure
- Virtualization
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a large financial company that specializes in consumer lending. The company has over 5000 employees in multiple operation and sales centers supporting customers across the US. The company's business is customer-facing, and it is essential that all systems are up and running constantly and consistently to provide immediate, secure, and consistent customer service to prospective and existing clients and 3rd parties via phone and online interactions. The company is also implementing digital transformation initiatives to meet customers’ ever-increasing expectations as well as addressing pressing business demands for agility, flexibility, and cost-efficiencies.
The Challenge
The financial company was undergoing digital transformations, including data center upgrades to 100GB in their infrastructure and investments in virtualization and cloud. However, the COVID-19 pandemic forced all of their employees to move to a work-from-home model. This resulted in end users experiencing availability and performance issues with critical business and communications applications like Citrix and VoIP services. Despite collaborative efforts between the application and network teams, their legacy point tools lacked comprehensive monitoring and analysis to identify the true source of many of the issues. These issues, and the extended time to resolve, presented an immediate and serious potential for devastating impact to the business.
The Solution
The company selected the NETSCOUT® Service Assurance solution to meet all of their current and future needs. The solution includes nGeniusONE Service Assurance solution with InfiniStreamNG appliances that recognize more than 1000 voice, video, and business data applications, including mission critical applications such as Oracle and Citrix, as well as Cisco UCS VoIP. The solution also includes nGenius Packet Flow Operating System (PFOS) to ensure monitored network packets are distributed from any network segment, including the new 100GB links, to InfiniStreamNGs, as well as other tools as appropriate. Additionally, nGeniusPULSE and nPoints were configured to run scheduled, consistent testing of services, including VoIP, even when users are not active, to help identify quality issues impacting user experience.
Operational Impact
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