使用 NETSCOUT 扩展金融服务远程可视性和应用程序性能监控
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- COTS InfiniStreamNG® appliances
- vSTREAM® virtual appliances
- nGenius®PULSE
- 3000 series Hardware nPoint sensors
技术栈
- Cisco’s industry-leading technology
- nGenius Packet Flow Operating System technology
- nGenius for Flows
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家金融公司，业务范围广泛，能够为数百万客户提供个性化的区域服务。该公司的高管层和 IT 运营团队长期致力于思科业界领先的技术，以支持整个公司基础设施的可靠网络性能。该公司的区域业务中心已成为其金融业务的关键，许多其他远程办事处也是该公司业务的一部分。风险管理是该公司在业务决策方面的标志之一。
挑战
这家金融公司正在经历几项业务技术转型，包括将区域 IP 语音 (VoIP) 联络中心技术运营迁移到共置 (Co-lo) 数据中心，并将区域主数据中心运营外包给托管安全服务提供商 (MSSP)。这些变化促使 IT 部门重新审视长期以来将 Cisco NetFlow 数据作为事故后调查活动基础的承诺。鉴于在 COVID-19 时期语音通信交换对于高质量客户服务体验的重要性日益增加，联络中心 Co-lo 中的高级统一通信 (UC) 分析被视为一项必要的增强功能。该公司需要提高 IT 运营的可见性，以及仅使用 NetFlow 的方法是否适合日常事件响应。
解决方案
该公司与其值得信赖的 MSSP 和 NETSCOUT 可视性即服务 (VaaS) 主题专家合作，设计和实施了下一代可视性和主动监控解决方案。该解决方案利用从网络数据包、综合测试和 NetFlow 生成的智能数据提供实时应用程序分析。它改进了用于确保联系中心运营的 UC 性能分析，并从基于事件的被动调查转变为主动的实时端到端监控解决方案，确保员工和客户的业务技术性能。该解决方案采用 nGeniusONE 服务保证平台、NETSCOUT 认证的 InfiniStreamNG (ISNG) 软件智能可视性设备、nGeniusPULSE nPoint 硬件和传感器、vSTREAM 虚拟设备和 nGeniusPULSE 收集器。
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