欧洲保险公司利用 NETSCOUT 优化用户体验
公司规模
1,000+
地区
- Europe
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® InfiniStreamNG® appliance
- Advanced Module
技术栈
- VPN
- Microsoft Teams
- Cisco UC
- Polycom
- Genesys
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
关于客户
客户是一家欧洲保险公司，是一家金融服务公司的子公司。该公司的商业范围遍及多个大洲。该保险公司专注于个人、人寿和财产保险市场，为超过 1500 万保单持有人提供支持。该公司的信息技术 (IT) 团队一直使用 NETSCOUT、InfiniStreamNG (ISNG) 和 Lync Collector 数据源以及 nGeniusONE 统一通信 (UC) 分析来确保其内部语音环境的可靠性能。该保险公司还部署了 NETSCOUT 的 Arbor Edge Defense (AED) 内联安全设备和 Arbor Cloud DDoS Protection Services 来增强其网络安全状况。
挑战
这家欧洲保险公司因疫情而不得不转向混合劳动力，这给他们带来了挑战。这一转变导致虚拟专用网络 (VPN) 流量增加了 300%。这家保险公司的内部通信越来越依赖于通过 VPN 和互联网链接访问的 Microsoft Teams、Cisco UC、Polycom 和 Genesys 解决方案，所有这些都需要由绩效团队管理。IT 团队对远程网络环境、UC&C 应用程序或用户体验质量缺乏必要的了解。该公司的内部业务运营在支持保险子公司处理客户保单索赔、财务处理和问题的能力方面越来越重要。
解决方案
绩效团队通过部署具有高级模块功能的下一代 ISNG 设备，将可视性引入其远程工作环境。这可以监控扩展的网络、VPN 和互联网链接，部署在总部数据中心的 ISNG 设备会实时将网络数据包转换为 NETSCOUT 智能数据，以供其安装的 nGeniusONE 平台分析使用。高级模块的 Micro ASI 功能用于分段 MAC 和 IP 地址密钥，以增加新购买的 ISNG 设备支持的接口数量，并根据这两种流量类型使用 ISNG 分段智能数据。该公司现有的 1GB ISNG 设备被重新部署到其他位置，以了解其他工作环境中的 UC 性能。保险公司对 NETSCOUT 智能可视性和 UC 分析的承诺使绩效团队专家能够使用他们已经熟悉的 nGeniusONE 工作流程，自信地将他们的监控、故障排除和补救范围扩展到远程工作环境。
运营影响
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