公司规模
1,000+
地区
- Europe
产品
- nGeniusONE Service Assurance platform
- NETSCOUT Qualified InfiniStreamNG Software appliances
- vSTREAM virtual appliances
技术栈
- KVM hypervisors
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - 网络管理和分析软件
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
- 远程资产管理
服务
- 系统集成
关于客户
这是一家领先的国际商业银行,总部位于欧洲,主要服务于企业客户和私人/小型企业客户。他们提供全面的金融服务组合,包括利用庞大的分支网络的零售银行业务、创新的网上银行业务、资本市场产品以及对外贸易和交易。该银行为数百万私人和小型企业零售客户、全球 50,000 多家企业客户以及 500 万在线用户提供服务,这些用户拥有网上银行子公司。为了支持这个庞大的客户群,该银行雇用了 40,000 多名员工,在数十个国家/地区经营数百家分支机构,并为其网上银行子公司提供设施。不难看出,底层网络和技术对于满足全球员工和客户群的 24 x 7 应用服务需求至关重要。
挑战
该银行 IT 人员面临的主要问题是保护数据中心、WAN 和分支机构的关键语音和银行应用服务的性能,因为这些服务的速度降低和中断会对客户产生负面影响。银行柜员机应用程序有望无缝交付给银行,因为它们支持客户对时间敏感的储蓄、支票、贷款和抵押交易。考虑到每天产生大量客户和内部呼叫,银行还优先考虑语音流量。任何这些服务的性能下降都可能降低客户服务速度,动摇客户信心和企业声誉。该银行是 NETSCOUT 解决方案的长期用户,随着多次网络数字化转型的发生,他们有机会评估现有部署并确定未来可视性和服务保证的最佳步骤。除了当前的需求之外,IT 团队还希望确保在继续执行其他一些战略计划(例如,将某些服务迁移到主机托管站点、增加 Citrix 占用空间、将分段升级到 10 GB 以及扩展虚拟化服务器采用)时,他们今天决定采用的服务保证解决方案将为他们提供未来的单一窗口视图和分析。
解决方案
数据中心最近进行的 10 GB 网络升级将大量关键流量从分支机构传输到相应的应用服务器,网络运营 (NetOps) 团队希望获得可视性,以防出现问题。经济高效的 NETSCOUT 认证 InfiniStreamNG 软件设备将使他们能够查看业务数据应用程序和网络语音流量。NetOps 和语音团队合作设置了 nGeniusONE 工作区,以显示关键的 VoIP 流量指标,包括数据包丢失、抖动、延迟和 MOS 降级。语音团队成员有权查看 nGeniusONE 中的指标,当发现问题时,他们会与 NetOps 合作进行故障排除,使用上下文工作流来查明呼叫路径上问题的根源。这可以快速解决问题,因此对分支机构和客户的语音呼叫质量最高。为了解决虚拟化服务器中的盲点,该银行还在其 KVM 虚拟机管理程序上部署了 vSTREAM 虚拟设备,以提供对东西向应用程序流量的急需可视性。 NetOps 团队现在可以更好地在此环境中推出新服务,使用增强的 NETSCOUT 解决方案来监控性能并解决可能出现的问题。
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