包装行业的数字化转型：SwipeGuide 对工作指令编写的影响
技术
- 功能应用 - 产品生命周期管理系统 (PLM)
- 传感器 - 触觉传感器
适用行业
- 教育
- 包装
适用功能
- 现场服务
- 维护
用例
- 智能包装
- 时间敏感网络
服务
- 培训
关于客户
该客户是包装行业的全球领导者，拥有广泛的产品组合。他们生产、交付和安装多种类型的包装机，每种都有其自身的复杂性和针对客户的优化。他们还为客户提供持续的服务。公司致力于技术创新，不断更新产品系列以满足客户需求。他们拥有强大的服务台和研发团队，传统上为现场服务工程师创建定制指南。认识到数字化转型的必要性，该公司寻求以更具可扩展性和可访问性的方式数字化和发布故障排除指南。
挑战
该全球包装领导者拥有庞大的产品组合，包括多种类型的包装机，每种类型都有其自身的复杂性和针对客户的优化。持续的技术创新和产品多样性使文档的版本控制对员工来说成为一项具有挑战性的任务。每当服务工程师遇到问题时，他们都会向服务台请求具体指示。反过来，服务台将依靠研发团队来创建定制指南。这些指南传统上是使用 Word 和 PDF 文档创建并打印以供现场使用。该公司认识到需要以更具可扩展性的方式数字化和发布故障排除指南，旨在使指南更易于访问、易于使用并提高服务生产力。他们还寻求减少新员工的培训时间。
解决方案
该公司与 SwipeGuide 合作开发更有效的数字指令。他们与 SwipeGuide 一起启动了价值证明项目，重点是标准化指令并使其易于发现和使用。该团队的目标是将大量以工程为中心的手册转换为面向任务的工作说明，并收集现场服务工程师的反馈以进行进一步改进。最初的价值证明重点关注其最畅销的机器，最终创建了 11 个指南，重点关注不同的故障排除领域，例如维护、转换和其他流程。 SwipeGuide 平台上共有 11 条指令、586 个不同步骤被数字化。借助 SwipeGuide，工程师可以在手机或可穿戴设备上访问最新的故障排除指南，从而节省大量时间并提高工作满意度。
运营影响
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