Digital Transformation in Packaging Industry: SwipeGuide's Impact on Work Instruction Authoring
Technology Category
- Functional Applications - Product Lifecycle Management Systems (PLM)
- Sensors - Haptic Sensors
Applicable Industries
- Education
- Packaging
Applicable Functions
- Field Services
- Maintenance
Use Cases
- Intelligent Packaging
- Time Sensitive Networking
Services
- Training
About The Customer
The customer is a global leader in the packaging industry with an extensive product portfolio. They produce, deliver, and install several types of packaging machines, each with its own complexities and customer-specific optimizations. They also provide ongoing service to their customers. The company is committed to technological innovation and continually updates its product range to meet customer needs. They have a robust service desk and R&D team that traditionally created customized guides for service engineers in the field. Recognizing the need for digital transformation, the company sought to digitize and publish troubleshooting guides in a more scalable and accessible way.
The Challenge
The global packaging leader in question has a vast product portfolio, including several types of packaging machines, each with its own complexities and customer-specific optimizations. The ongoing technological innovation and product diversity made version control for documentation a challenging task for the employees. Whenever a service engineer encountered a problem, they would request specific instructions from the service desk. The service desk, in turn, would rely on the R&D team to create a customized guide. These guides were traditionally created using Word and PDF documents and printed for use in the field. The company recognized the need to digitize and publish troubleshooting guides in a more scalable way, aiming to make the guides more accessible, easy to use, and to enhance service productivity. They also sought to reduce training time for new hires.
The Solution
The company collaborated with SwipeGuide to develop more effective digital instructions. They embarked on a Proof of Value project with SwipeGuide, focusing on standardizing instructions and making them easy to discover and use. The team aimed to convert extensive engineering-focused manuals into task-oriented work instructions and gather feedback from field service engineers for further improvements. The initial Proof of Value focused on their best-selling machine, resulting in the creation of 11 guides focused on different troubleshooting areas, such as maintenance, changeovers, and other processes. A total of 11 instructions with 586 different steps were digitized on the SwipeGuide platform. With SwipeGuide, engineers could access the latest troubleshooting guides on their mobile phone or wearable device, saving them a significant amount of time and improving their job satisfaction.
Operational Impact
Quantitative Benefit
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